Refund policy
Exceptional Cancellation and Hassle-Free Returns – Your Satisfaction, Our Promise!
Welcome to DecorHelm.in, where your shopping experience is our top priority. We understand that sometimes, plans change or products might not meet your expectations. That's why we've crafted a Cancellation and Return Policy that puts you first. Allow us to guide you through the seamless process and assure you that your satisfaction remains at the heart of everything we do.
Cancellation Made Effortless
Placed an order in haste? No worries! If you've received our confirmation and realize that a mistake was made, you have a window of 12 hours to cancel the order. Just shoot us an email at support@decorhelm.in with the subject "Cancellation," or conveniently click the 'Cancel' button on the Order Confirmation page. For online payments, rest assured, refunds will swiftly find their way back to your original payment method. Please note, for Cash on Delivery orders, no refunds can be processed due to the nature of the payment.
Returns as Simple as 1-2-3
At DecorHelm.in, your happiness is paramount. Our Return Eligibility is clearly indicated for each product. Should you wish to return or exchange an eligible item, just drop us a line at support@decorhelm.in with "Return" or "Exchange" in the subject within 7 days of delivery. Alternatively, our user-friendly Returns Portal is at your disposal for initiating return requests. Remember, acting within the mentioned timeframe ensures a smooth process.
Effortless Pickup, Absolute Convenience
Returning a product is now a breeze. We'll promptly arrange a pickup at your convenience. Hand the product to our pickup agent, and voila – you'll receive a Return Receipt SMS confirming the return. Keep this SMS safe, as it's your golden ticket for a hassle-free process. If arranging a pickup becomes a challenge, don't worry – we'll guide you on sending the product back to us.
Quality Returns Guaranteed
We understand your concerns about the condition of returned items. To ensure everything is above board, pack the product securely to prevent damage in transit. Your returns must be in pristine, unused condition, with all original packaging and labels intact. Once we receive your package, a thorough quality check will be conducted.
Timely Refunds, No Hidden Fees
We value your time, which is why we process refunds for online payments within 5 to 7 working days. If it's a Cash on Delivery order, expect a bank transfer link or store credit. While most returns and exchanges are fee-free, some cases might incur a 10% restocking fee. Rest assured; this fee is only applied in exceptional circumstances.
Damaged Product? We've Got You Covered
At Decor Helm, we specialize in delicate artifacts, and your satisfaction is our top priority. If you receive a damaged or defective product, please notify us within 48 hours. Given the fragility of our items, having an unboxing video ready is essential. This helps us verify transit damage and file insurance claims with our shipper. Once you've raised your refund or replacement request, we kindly request the video for verification purposes. Rest assured, we'll find the right solution to make it right – whether it's a replacement or a refund. Your convenience is at the heart of what we do.
At DecorHelm.in, we stand by our commitment to excellence in both products and service. If a purchased product or service falls short of your expectations, we'll ensure you're compensated with a refund or store credit.
Discover shopping peace-of-mind at DecorHelm.in – where your contentment is our guarantee. Shop confidently, cancel with ease, and return hassle-free. Your satisfaction journey starts here!