Terms of service

Welcome to DecorHelm.in, your gateway to an unparalleled shopping experience. As you journey through our website, we want you to feel confident and empowered in your choices. To ensure a harmonious interaction, please acquaint yourself with our comprehensive Terms & Conditions. Your engagement with our platform signifies your acceptance of these terms, which we've carefully outlined below.

Ownership and Definitions

DecorHelm.in, encompassing our mobile applications, constitutes the "Website." The legal entity behind the platform is Krayak Global Private Limited, referred to as the "Company," "We," "Our," or "Us." As you, our valued users, navigate through our offerings, you are addressed as "You" or "Your."

Crucial Read: Agreement to Terms

Prior to purchasing any products or utilizing services/material from the Website, we urge you to meticulously read and comprehend these Terms & Conditions. Your usage of the Website to access products or services reflects your agreement to abide by all stipulations mentioned herein. This mutual agreement is legally binding. Should you disagree with any of these terms, we kindly request you refrain from accessing the Website or making purchases via it.

Comprehensive Coverage: What's Included

Our Terms & Conditions encompass a spectrum of vital areas, including:

• Terms of Use
• Cancellation & Return Policy
• Shipping Policy
• Warranty Policy
• Privacy Policy
• And any other terms conveyed by the Company through various means

Embarking on Clarity: Terms of Use

Let's delve into the specifics of our "Terms of Use" section, where clarity and respect form the foundation.

Empowerment through Clarity

At DecorHelm.in, our mission is to empower your shopping journey. Our platform acts as a conduit for online product and service purchases. We source our products from manufacturers/suppliers, curating a diverse range for your convenience.

Your Responsibility, Your Power

When making purchases, it's important to take responsibility for your actions. Any products or services you acquire from our platform require responsible utilization on your part. DecorHelm.in and the Company shall not be held liable for your usage of these products or services. By proceeding, you confirm that you are of legal age to enter binding contracts and are eligible to receive services in accordance with applicable Indian laws.

Transparent Pricing

The price of each product is transparently disclosed during your purchase journey. While we don't guarantee the lowest price across all regions, we ensure fairness and transparency. Prices and availability may change without notice, and any errors in pricing or information shall be addressed promptly. If a product is erroneously listed at an incorrect price, we maintain the right to decline or cancel orders related to the inaccurate pricing. Rest assured, refunds for incorrect payments will be expedited.

Visual Representation

Our visuals are designed to showcase products effectively. While we strive for accuracy, not all images may have been taken by our employees. Some images could be sourced from suppliers, digitally generated, or acquired from open online sources. These images are for illustrative purposes. We don't guarantee their accuracy.

Secure Your Account

Creating an account on DecorHelm.in is free and grants you access to our world of offerings. We maintain the right to introduce or modify services and their fees, though this will be communicated transparently. We permit one account per individual. Please keep your account details secure to prevent unauthorized usage. We're here to support you, but account security remains a shared responsibility.

As you embark on your journey with DecorHelm.in, these guidelines ensure a clear and respectful interaction. Our commitment to transparency and quality drives us, and your understanding of these terms strengthens this commitment. Shop confidently, knowing you're part of a community built on trust and excellence.

Order Acceptance

When you place an order on DecorHelm.in, you're not just making a purchase; you're making a commitment to quality and satisfaction. Your order stands as your clear acceptance to buy the product offered on our platform. Once you've successfully placed your order, we'll promptly confirm its receipt, either electronically or through other suitable means. From there, we're dedicated to processing and dispatching your order, ensuring you receive the excellence you expect.

For Cash on Delivery (COD) orders, a personalized approach is our promise. We'll reach out to you before dispatching to confirm your order. In scenarios where COD isn't viable, we'll duly inform you through electronic or telephonic means. In certain cases, if your COD order is substantial in size or value, we might opt to dispatch it in multiple parts for your convenience.

In the rare event that the product you've ordered is out of stock or faces delivery constraints, rest assured we'll proactively contact you to explore alternative options. If a refund is necessary for an already-paid order, it will be promptly processed back to your original payment method. For COD orders, refunds aren't applicable due to the nature of the payment method.

Secure Payments

Making payments through DecorHelm.in is not only seamless but also secure. For most online payment modes, we collaborate with trusted third-party payment gateways and processors, referred to as "Payment Processors." When you proceed with payments, you may be required to furnish your credit card, debit card, or other pertinent details to these Payment Processors. Your payment processing journey adheres to their terms, conditions, and privacy policies in conjunction with our website's policies. Accuracy in providing your payment details is crucial, and you're solely responsible for their security and confidentiality. DecorHelm.in and the Company shall not be held accountable for any unauthorized use of your provided payment details.

For modes such as online banking, Unified Payment Interface (UPI), and mobile wallets, each has its distinct facility and payment system. These payments are governed by the terms and conditions agreed upon between you and the respective issuing bank, UPI processor, or relevant entity providing the payment facility.

Cash on Delivery (COD) Convenience

Embracing convenience, we offer a Cash on Delivery option for specific products. To ensure a smooth experience, here's what you need to remember:

1. Verify the total amount before making a COD payment.
2. Upon delivery, meticulously inspect the product.
3. If any delivered product doesn't match your order, initiate a return following our Cancellation & Return Policy.

Remember, product delivery occurs once the full price, including shipping charges, is settled as mentioned in the order receipt. We might temporarily disable the COD option or limit it to specific products without prior notice.

Insightful Comments and Reviews

Your opinions matter to us, and we value your feedback. Any comment, review, or information you contribute to DecorHelm.in, whether on the website, through communication to the Company, or via other means, is treated as non-proprietary and non-confidential. By sharing such content, you grant us irrevocable rights to publish, use, copy, and distribute it. Please be aware that any content you post automatically becomes the Company's sole property and won't be returned.

Your posted comments or reviews grant us permission to utilize that information. We encourage genuine interactions; therefore, refrain from using false email addresses or impersonating others. While we welcome your insights, we retain the right to edit, remove, or withdraw posts, comments, or reviews if necessary.

Permission for Website Usage

Your access to DecorHelm.in is a privilege we extend within the parameters of our Terms & Conditions. This permission empowers you to browse content, make purchases, and avail services on our platform.

Our Copyrighted Content and Your Responsibility

The captivating content on DecorHelm.in, ranging from product descriptions to graphics and audio/video clips, is our intellectual property protected by Indian copyright law. This content, along with trademarks and proprietary information, cannot be exploited commercially without express written consent from the Company. This safeguard ensures the integrity of our offerings and creativity.

Our Approach to Liability

At DecorHelm.in, your security is a priority. We cannot be held liable for losses arising from incorrect or unauthorized use of your personal information or account, whether with or without your knowledge. The correctness or accuracy of information, content, material, or images on our platform is not guaranteed. We're committed to transparency but aren't liable for claims or losses stemming from reliance on these elements. We strive to maintain seamless access to our platform, but planned or unplanned maintenance or updates might result in temporary downtime.

Furthermore, while you may download information from our platform at your discretion, we cannot be held responsible for any damage or loss during the downloading process. In case of damaged or defective products, notify us within 48 hours of receiving the package, ensuring timely resolution.

Unforeseen Circumstances and Liability

In circumstances beyond our control, where unforeseeable events result in delays or failures to comply with our terms & conditions, we're not liable for any losses arising from such delays.

Our Commitment to Resolution

Our commitment to your satisfaction remains steadfast. If we are liable to provide a refund, it will be promptly issued. Under no circumstance will the Company, its directors, officers, employees, suppliers, or vendors be liable for special, incidental, indirect, consequential, or punitive damages. We're here to provide quality and support, striving for your ultimate satisfaction.

Your understanding of these terms fortifies our collaboration. Shop confidently on DecorHelm.in, knowing you're part of a community driven by excellence and transparency.

Waiver

We wish to bring to your attention that in the event of any breach of these terms and conditions on your part, we would like to clarify that our decision not to immediately take action shall not be construed as a waiver of our rights. We would like to reassure you that we retain the prerogative to enforce our rights and remedies in the event of any subsequent breach of these terms and conditions.

Changes to Terms & Conditions

We respectfully wish to communicate that DecorHelm.in retains the exclusive right, at its sole discretion, to effect changes, modifications, additions, or deletions to sections within these Terms & Conditions. This pertains to any content, products, features, services, or adjustments in product prices or service charges on the website. These adjustments are made based on prudent judgment exercised by the Company.

Additionally, the Website maintains the authority to introduce or refine processes, procedures, or purchase conditions as necessitated. It is important to us that you are aware that the Company cannot be held liable for changes, modifications, or discontinuations of services. Furthermore, we would like to underscore that the Company reserves the right to modify, suspend, or restrict access to all or specific parts of the services without the requirement of prior written notice.

Your continued engagement with the Website post the implementation of such changes is a matter of high significance to us. We kindly request your understanding that the effective implementation of any such changes or modifications is notified upon their enactment and/or posting on the Website. It is with great respect that we seek your continued use of the Website following such changes, indicating your acceptance thereof. We further emphasize the importance of periodically reviewing these Terms & Conditions for updates. We deeply appreciate your willingness to undertake this review whenever you access the Website. Should you find the changes unacceptable at any point, we humbly ask that you refrain from using the Website.

Governing Law, Jurisdiction, and Disputes

With utmost respect, we bring to your attention that the access or use of the Website, orders placed by you, or matters related thereto, are guided by the laws of India, irrespective of potential conflicts of law. We wish to convey our gratitude for your understanding that any claims, transactions, or disputes arising from the Website's Terms & Conditions, the relationship between you and the Company, or purchases made on the Website are subject to the exclusive jurisdiction of the courts in Delhi, India. It is with genuine respect that we seek your acceptance of this jurisdiction.

Cancellation & Return Policy

Kindly note that DecorHelm.in and its associated mobile applications are collectively referred to as the "Website." Krayak Global Private Limited is identified as “Company,” “We,” “Our,” or “Us.” The term "You" or "Your" pertains to users of the website/mobile applications.

In instances where you have placed an order on the Website and subsequently received an intimation confirming the order, we extend our warm appreciation for your consideration of the option to cancel the order under specific circumstances. We kindly emphasize that cancellations are feasible solely in the event that the order was placed inadvertently and within a 12-hour window subsequent to receiving said intimation. To facilitate a cancellation, we courteously request that you forward an email to support@decorhelm.in bearing the subject line "Cancellation." Alternatively, should you find the "Cancel" button available, we invite you to make use of it on the Order Confirmation / Thank You page. For orders settled through online modes, we reassure you of the timely electronic processing of refunds, which shall be credited to your original mode of payment. It is important to note that Cash on Delivery orders, as no payment was collected initially, do not qualify for refunds. We kindly emphasize that cancellations are contingent upon the order not having undergone processing.

Furthermore, in instances where the courier tracking information indicates the successful delivery of the shipment, yet you have not physically received the ordered product(s), we earnestly request your prompt communication within 48 hours of the recorded delivery time as per the courier tracking information. Your proactive collaboration in such instances is highly valued.

We express our sincere gratitude for your careful attention to the Return Eligibility, a criterion provided for each product beneath the product description on the Website. For products where no return eligibility is indicated, we wish to express with utmost courtesy that such products are regrettably not eligible for return. For eligible products, should you wish to proceed with a return or exchange, we kindly request your notification within 7 days from the date of product delivery. We appreciate your understanding that you can achieve this by communicating via email to support@decorhelm.in, employing the subject lines "Return" or "Exchange." Alternatively, we are pleased to offer the convenience of our Returns Portal, where you can initiate a Return Request. However, we approach this matter with transparency and request your understanding that any request received beyond the 7-day period from the date of product delivery, unfortunately, cannot be accommodated.

Upon receipt of your email or Return Request, we assure you of our prompt facilitation of the product(s) pickup from your designated address. We kindly urge you to retain the Return Receipt SMS provided by our esteemed courier partner during the pickup process. This SMS serves as a vital confirmation of the returned product. Your acknowledgment of this SMS's significance is greatly valued as it ensures the smooth processing of the return.

In rare instances where pickup arrangements prove unfeasible for any valid reason, we assure you of our timely communication of this situation. In such cases, we kindly request your cooperation in dispatching the product(s) to our warehouse within 2 days of receiving our communication.

Your commitment to securely packaging the returned product(s) to prevent transit damage is deeply appreciated. Furthermore, we kindly request that all returned products are in new, unused condition, accompanied by their original packaging, internal packaging, labels, barcodes, and relevant documentation. Once the returned package reaches our warehouse, rest assured that our team will meticulously assess the product's authenticity and quality.

For eligible returns processed through online payment modes, we assure you of our diligent electronic refund process, which ensures the credit's return to your original payment mode. We extend our gratitude for your understanding and patience, as we kindly request a timeframe of 5 to 7 working days for the credit to reflect in your original payment mode. In the case of Cash On Delivery (COD) payments, we undertake to promptly issue a refund payout link to your bank account or provide a store credit, depending on the circumstances. We wish to assure you that regardless of the refund mode, the refund amount will equate to the charged amount for the returned product. This, however, excludes charges related to express shipping and any applicable restocking fees that may arise.

While most returns and exchanges are exempt from additional processing fees, we believe in transparency and therefore inform you of the potential for a restocking fee of 10% of the product value in specific return or exchange scenarios. This measure is instituted when we genuinely perceive the reason for return or exchange as not being genuine or when multiple items are returned from a single order.

In the unlikely event that you receive a product exhibiting defects or damage (unrelated to your actions), we humbly request your notification at support@decorhelm.in within 48 hours of receiving the product. Upon the product's return to our warehouse, rest assured that our team will diligently assess the reported damage. If our evaluation confirms the validity of the damage complaint, we undertake to offer an appropriate corrective measure, which could encompass replacement, refund, or an alternative solution. Should repair be a viable option without compromising quality, we are committed to skilfully repairing and returning the product to you. To prevent such circumstances, we urge your adherence to the 48-hour window for reporting defects or damage.

Should the quality of any procured product or service through our website not align with your expectations, we wish to express our appreciation for your understanding that, other than a refund or store credit, no further compensation will be provided.

Shipping Policy

Presently, we solely process orders for delivery within India. We kindly request your understanding of the verification process for your shipping address, city, state, and pin code before product shipment. Should any challenges arise in delivering your order through our delivery partners, we may respectfully seek your assistance in providing an alternative shipping address that aligns with our delivery partners' coverage. It is our sincere hope that you recognize our limitations in delivering products to addresses not covered by our delivery partners. In the event of any disputes regarding deliveries to addresses beyond our delivery partners' coverage, we deeply regret that the Company cannot be held liable for non-delivery. For orders already settled, we pledge to process refunds directly to your credit card, debit card, bank account, or other used payment method. As a point of clarification, we wish to emphasize that Cash On Delivery orders, having not initially involved any payment collection, are not eligible for refunds.

In cases where the value of your order necessitates shipment in separate batches or consignments, we express our gratitude for your understanding and acknowledge your receipt of an intimation regarding this matter.

Prior to processing, dispatching, or delivering any product or service to you, we reserve the right to request documentation to validate your identity. These documents may include, among others, identification or residence proof issued by the Government of India. Our objective in obtaining such documentation is to establish the authenticity of the payment instrument you used for the transaction.

For your information, we generally strive to ensure that most orders are delivered within 2 to 8 working days from the date of Order Acceptance. The estimated delivery period is based on your location, and we kindly offer this estimate during the checkout process for your convenience. However, we wish to clarify that this estimation is provided as a guideline and that the Website and the Company are not held accountable for adhering strictly to these estimated dispatch and delivery timelines. In situations where delivery delays are attributable to factors beyond our control, we sincerely apologize and clarify that the Company cannot be held responsible.

Warranty Policy

Certain products available on this Website are covered by a 'Limited Warranty' as stipulated in the respective product descriptions. We extend our assurance of a Limited Warranty to such products, safeguarding them against manufacturing defects in material and workmanship under ordinary consumer usage. This Limited Warranty, however, does not extend to defects, damages, breakages, or losses resulting from accidents, misuse, normal wear and tear, neglect, fire, external causes, alterations, repairs, or commercial use unrelated to the manufacturer's material or workmanship of the product.

We wish to apprise you that the duration of the warranty relating to a product aligns with the period stipulated in the respective product description, referred to as the “Limited Warranty Period.”

During the Limited Warranty Period, should a defect arise in a product, we kindly request your compliance with our instructions for returning the product. Your careful packaging of the product, utilizing either its original packaging or packaging material of equal quality, is highly appreciated. Subject to the law's limits, we are committed to either

• repairing the product using new or refurbished parts,
• replacing the product with a new or refurbished equivalent, or
• refunding the purchase price of the product.

This Limited Warranty remains applicable, subject to the law's extent, to any repair or replacement conducted by the Company during the remainder of the original Limited Warranty Period. We wish to clarify that all products replaced or refunded become the property of the Company.

Limitation of Liability

We wish to communicate our complete disavowal of all other warranties, whether express or implied, including but not limited to implied warranties of merchantability or fitness for a specific purpose. Any implied warranties imposed by applicable law are constrained by the Limited Warranty Period. It is important to note that the Company cannot be held liable for any incidental, special, or consequential damages, injuries, or losses, including but not limited to business losses. This pertains to actions in contract, tort, or arising from a warranty connected to the use or performance of the product or service.

We deeply appreciate your understanding that the Company's total liability to you for any damages, losses, or causes of action, whether in contract, tort (including negligence), or under any other legal theory, shall not exceed the amount you paid for the product or service. It is with sincere respect that we draw your attention to the fact that this limitation of liability is inclusive of any direct, indirect, incidental, special, or consequential damages. This limitation is consistent with the law's principles.

Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, directors, officers, employees, and agents from any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of the Website or its services, your violation of these Terms & Conditions, or your infringement of any third-party right, including without limitation any intellectual property right, publicity, confidentiality, property, or privacy right.

Severability

We wish to communicate that in the event any provision or part of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall in no way be affected or impaired. Our sincere intent is that the remaining provisions continue to stand in full force and effect.

Entire Agreement

These Terms & Conditions, along with the Privacy Policy and any other legal notices published by the Company on the Website, constitute the entire agreement between you and the Company concerning your use of the Website and supersede all prior or contemporaneous understandings and agreements, whether oral or written, between you and the Company.

Contact Information

Should you require any clarifications or wish to communicate with us regarding these Terms & Conditions, we extend a cordial invitation to reach out to us via email at support@decorhelm.in.

We are immensely grateful for your time and attention in reviewing these Terms & Conditions. Your utilization of the Website signifies your acceptance of these terms. We express our gratitude for your trust and look forward to serving you.

Thank you and best regards,

Company Name          - Krayak Global Pvt. Ltd

Company Address       - 170 PK Guha Road, Kolkata, West Bengal, 700028

Email                            - support@decorhelm.in

Website                        - www.decorhelm.in