Decor Helm Return Policy: Your Satisfaction Matters
At Decor Helm, we prioritize your satisfaction and want you to love your home decor as much as we do. If for any reason you're not completely satisfied with your purchase, we're here to help!
Hassle-Free Returns:
We offer a 7-day return window from the date of delivery as per the confirmation received from our courier partners. This window applies to the following scenarios:
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Damaged Products: If your item arrives damaged, please don't hesitate to contact us.
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Manufacturing Defects: Any product with a manufacturing defect qualifies for return.
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Incorrect Products: We strive for accuracy, but if you receive an incorrect item, let us know!
Festive Sale Returns:
During our annual festive sales, we offer store credit valid for one year from the date of issue instead of cash refunds.
Initiating Your Return:
Starting your return is simple! Reach out to our friendly customer service team at support@decorhelm.in or call us at +91 62900 05273 to initiate the return process.
Breakage and Transit Damage:
In case of breakage or any damage during transit, please send a clear unboxing video of the product via WhatsApp to +91 62900 05273. We'll address the issue immediately. Please ensure gentle handling during the unboxing.
Return Packaging:
To ensure the safe return of your item, even if it's broken, please include the original packaging with any foam and cushioning inside. This helps us prevent further damage during the return journey.
Our Commitment:
We stand behind the quality of our products and are committed to making your return experience smooth and efficient. If you have any questions or concerns, don't hesitate to contact us.
